membership hold request
This is not a cancellation request.
As stated in your membership agreement (terms & conditions), you have the option to put your automatically recurring monthly membership on hold for any reason.*
Membership hold requests must be submitted no less than five (5) business days before your forthcoming scheduled renewal date. Membership hold requests received later cannot be processed until after the forthcoming scheduled renewal payment. All membership payments are non-refundable.
Our membership hold policy allows you to place your membership on hold in weekly increments, with the first two weeks completely free. After the initial two weeks, a fee of $10 per week will be applied for the hold duration, up to a maximum of 12 weeks. This fee is charged as a one-time payment at the time of your hold request.
For example: If you request to place your membership on hold for 4 weeks, you will be charged $20 upon submitting your request (covering the 2 additional weeks beyond the free period). Please note, we do not process hold requests for durations shorter than two weeks.
Upon expiration of the hold period that you select below, your account will automatically reactivate and regular membership payments will resume. You are responsible for tracking your return date; FUELhouse will not process refunds for unused memberships if you fail to return to the gym once your suspension lifts.
Suspensions may be extended for longer than 12 weeks for special cases, including pregnancy or injury/surgery. We may request a note from your doctor/physical therapist outlining your medical restriction from training and ask that you book a 1 hour session with a FH Coach so we are able to best prepare our team for your return to training.
As a reminder, you have the option to switch to a 10-class pack (valid for 90 days) if you prefer not to place your membership on hold but have an intermittent schedule. If this interests you, please fill out the form below stating your wishes to switch to a 10-pack.
If you choose to cancel your membership during the hold period, the standard 30-day written cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is canceled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).
*During your hold, you still have access to virtual classes.
*Hold charges do not apply if you choose to do another program at FUELhouse Gym. Simply type the reason in the box below (e.g. doing a small group w/ Coach Blank)
- Thank You